Effective Date: 5/12/2025
Website: https://supamaxx.com.au

Supamaxx Australia Pty Ltd (“Supamaxx”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase products, submit enquiries, or engage with our services.

1. What Personal Information We Collect

We may collect the following information:

1.1 Information you provide directly

• Name
• Email address
• Phone number
• Business name
• Billing and shipping address
• Payment details (processed securely via third-party payment providers; we do not store full card details)
• Quote requests, installation enquiries, or service correspondence
• Any documents or forms submitted through our website

1.2 Information automatically collected

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and analytics data (e.g., Google Analytics, Meta Pixel, Tag Manager tracking)

1.3 Information from third parties

We may receive information from:

• Payment processors (e.g., Stripe, PayPal)
• Advertising platforms (e.g., Google, Meta/Facebook)
• CRM systems
• Publicly available sources

2. How We Use Your Information

We use your personal information to:

• Provide our products and services
• Respond to enquiries and issue quotes
• Process orders, invoices, and payments
• Arrange installation services
• Improve our website, service quality, and customer experience
• Send important updates relating to your order or account
• Conduct marketing (with appropriate consent)
• Comply with Australian laws and regulations

3. Marketing Communications

We may send promotional emails or SMS messages about our products, services, or updates.
You can opt out at any time by clicking unsubscribe, replying STOP, or contacting us directly.

Targeted advertising may be delivered through:

• Google Ads
• Facebook/Instagram Ads
• Remarketing/retargeting tools

Cookies are used to personalise these experiences.

4. Disclosure of Your Personal Information

We do not sell your personal information.
We may disclose information to:

• Our employees and contractors
• Installation partners
• Payment processors
• Freight and logistics providers
• IT service providers, hosting companies, CRM systems
• Legal, financial, or compliance advisers
• Government or regulatory bodies (if legally required)

All third-party service providers are required to protect your information and only use it for authorised purposes.

5. Storage and Security

We take reasonable steps to safeguard your personal information from:

• Unauthorised access
• Loss
• Misuse
• Interference
• Modification or disclosure

Your data may be stored in secure on-shore or off-shore servers, depending on our service providers (e.g., cloud hosting platforms).

6. Cookies & Website Tracking

Supamaxx uses cookies and similar technologies to improve website functionality and user experience. These technologies help us:

• Analyse website performance
• Understand customer behaviour
• Tailor marketing campaigns
• Remember login or checkout preferences

You may disable cookies through your browser settings, although some website functions may not work correctly.

7. Accessing and Correcting Your Information

You may request access to your personal information or request corrections if the information is inaccurate or outdated.

To submit a request, contact us at:
📧 [email protected]
📞 1300 22 55 21

We will respond within a reasonable timeframe, typically within 30 days.

8. Data Retention

We retain personal information for as long as necessary to:

• Deliver products and services
• Meet legal obligations
• Maintain business and taxation records
• Resolve disputes

Once no longer required, information is securely destroyed or de-identified.

9. Overseas Disclosure

Some third-party providers may store data on servers located outside Australia. When this occurs, Supamaxx ensures those providers maintain privacy standards consistent with the Australian Privacy Principles.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Updates will be published on this page, with the revised effective date.

12. Contact Us

If you have any questions, concerns, feedback, or wish to make a privacy complaint, please contact:

Supamaxx Australia Pty Ltd
📍 37 Marni Street, Dandenong South VIC 3175
📧 [email protected]
📞 1300 22 55 21
🌐 https://supamaxx.com.au

We aim to resolve complaints promptly and in accordance with the Australian Privacy Principles.